Frequently Asked Questions
How do I choose the right Helix mattress for my sleep style? ▶
Use Helix’s Sleep Quiz to tailor your mattress to your position, body type, and comfort needs. The Core collection covers standard needs, Luxe adds plush luxury, and Elite brings top-tier cushioning and support.
What’s the difference between Helix and Helix Luxe? ▶
Helix Luxe (like the Sunset Luxe) upgrades the standard Helix experience with zoned lumbar support, a quilted pillow-top, and thicker profiles; it offers enhanced comfort and tailored pressure relief.
Are Helix mattresses customizable? ▶
Absolutely! Helix mattresses are highly customizable, ranging from standard models to options like split firmness, eco-friendly organic materials, and bespoke features designed to address individual needs.
How long does it take for a Helix mattress to fully expand? ▶
Unbox and unwrap the mattress, then let it decompress, it typically takes a few hours, though some models may benefit from up to 24 hours to fully settle.
Do Helix mattresses emit any odor upon unboxing? ▶
Though not specifically mentioned on Mattress Star, many hybrid foam-in-coil mattresses can have a brief “new mattress” scent that usually dissipates within a day, especially when the room is well-ventilated.